Otto AI, s. r. o.
Effective from 1 October 2026 · Version 1.1
This is a translation. The Slovak version is legally binding.
Article 1 - Introductory provisions and definitions
1.1These terms and conditions (the “Terms”) govern the rights and obligations between the provider and the client in connection with the provision and use of the Otto service.
1.2Provider: Otto AI, s. r. o., with its registered office at Veľká okružná 17, 010 01 Žilina, Company ID (IČO): 57 769 354, Tax ID (DIČ): 2123095227, VAT ID (IČ DPH): SK2123095227, registered in the Commercial Register of the District Court Žilina, Section Sro, Insert No. 92012/L (the “Provider” or “Otto”).
1.3Client: a business, meaning a legal entity or a self-employed natural person (sole trader), that uses the Service for the purposes of its business (the “Client”).
1.4These Terms apply exclusively to business-to-business relationships (B2B). By concluding the contract, the Client confirms that it is acting in the course of its business and is not using the Service as a consumer; the provisions of consumer protection legislation do not apply to this relationship.
1.5Definitions:
- Service: the Otto software service (SaaS) under Article 2.
- Widget: the Otto chat window placed on the Client's website.
- Account: the Client's user account in the Service's admin panel.
- Catalogue / Feed: the product and content data of the Client's website that Otto processes.
- Conversation: communication between the Widget and an End Customer.
- End Customer: a visitor to the Client's website.
- Subscription: the recurring payment for the use of the Service.
- Trial Period: the free trial of the Service under Article 4.
- Price List: the current price list published at ottoai.sk.
Article 2 - Subject and description of the Service
2.1Otto is a software service provided remotely which, in the form of an AI sales assistant, communicates with End Customers on the Client's website. The Widget is placed on the Client's website simply by inserting the code (script) provided.
2.2In particular, the Service answers End Customers' questions, advises them on choosing products, provides information from the Client's Catalogue and helps with requests such as complaints or returns. The specific scope of features depends on the plan chosen under the Price List.
2.3Assistive nature of the Service and AI outputs. The Service uses artificial intelligence. Otto has built-in safeguards that limit inaccuracies (in particular regarding prices, availability, discounts and delivery dates). However, the Provider does not guarantee that the outputs are completely error-free, accurate or fit for a particular purpose. The Client acknowledges that it is responsible for the content displayed to its End Customers and for that content's compliance with applicable law.
Article 3 - Registration and conclusion of the contract
3.1The contract between the Provider and the Client is concluded electronically: the Client registers, provides the required details and, by ticking the box to agree to these Terms and the Data Processing Agreement, confirms its acceptance of them. The contract is concluded at that moment; neither written form nor a signature is required.
3.2The Client is responsible for ensuring that the details provided at registration are accurate, complete and up to date.
3.3The Provider keeps a record of acceptance of the Terms and the Data Processing Agreement (the date, time and version of the documents).
Article 4 - Trial Period
4.1The Provider grants the Client a free trial period of 7 (seven) days from the date of registration.
4.2The Trial Period does not require payment details to be entered, and no payment is made during it.
4.3Upon expiry of the trial period, the Service is suspended and the Client is shown a prompt to purchase a Subscription. To continue using the Service, the Client must actively purchase a Subscription under Article 5.
Article 5 - Subscription, prices and payment terms
5.1Use of the Service after the trial period is conditional on payment of a monthly Subscription in accordance with the current Price List published at ottoai.sk.
5.2The Subscription is paid in advance for a period of one month. Payments are made through the Stripe payment gateway. The Provider is not a VAT payer, but it is registered for VAT as an identified person under Section 7a of Act No. 222/2004 Coll. on VAT (VAT ID SK2123095227); the prices stated in the Price List are final. Where the service is supplied to a taxable person registered for VAT in another EU Member State, the reverse charge applies, shifting the tax liability to the recipient.
5.3The Subscription renews automatically for a further monthly period unless the Client cancels it under Article 8.
5.4Price changes. The Provider is entitled to change the Price List. The Provider will notify the Client of any price change in advance, by email or by a notice in the Service's admin panel. If the Client does not agree with the change, it is entitled to terminate the Subscription under Article 8; in that case, the change does not apply to the Client until the end of the current paid period.
5.5In the event of late payment, the Provider is entitled to suspend the Service.
Article 6 - Rights and obligations of the Provider
6.1The Provider undertakes to make the Service available to the Client to the agreed extent, to use reasonable efforts to keep it available, to provide user support (by email) and to carry out updates to the Service.
6.2The Provider is entitled to temporarily suspend or restrict the Service on grounds of maintenance, security, breach of the Terms by the Client or non-payment of the Subscription.
Article 7 - Rights and obligations of the Client
7.1The Client must use the Service in accordance with these Terms and applicable law.
7.2The Client is responsible for the correct installation of the Widget on its website and for the operation of its website.
7.3The Client must not misuse the Service; in particular, it must not use it for unlawful purposes, overload it, circumvent its security or reverse engineer it beyond what is permitted by law.
7.4The Client must protect the Account login credentials and is responsible for the actions of persons who have access to the Account.
7.5Responsibility towards End Customers. The Client is fully responsible for fulfilling its legal obligations towards its End Customers, in particular in the areas of consumer protection, handling complaints, information obligations and obtaining the necessary consents (including consent to cookies on its website). Otto merely provides a tool and does not take over these obligations from the Client.
7.6The Client is responsible for the accuracy and lawfulness of the Catalogue and of the data that Otto processes.
Article 8 - Term and termination of the contract
8.1The contract is concluded for an indefinite period.
8.2The Client may cancel the Subscription (the renewal of the contract) at any time. Cancellation takes effect at the end of the current monthly period that has already been paid for; the Service continues to run until the end of that period. Subscription fees already paid for the current period are not refunded.
8.3The Provider is entitled to withdraw from the contract or to terminate the Service in the event of a material breach of the Terms by the Client or non-payment of the Subscription, or for serious operational reasons, with reasonable notice to the Client.
8.4After termination of the contract, the Provider will disable access to the Service and deal with the data in accordance with the Privacy Policy and the Data Processing Agreement (deletion or, where applicable, retention for no more than 24 months, or earlier deletion at the Client's request).
Article 9 - Client content and data
9.1For the purpose of providing the Service, Otto processes the Client's content and data (in particular the Catalogue/Feed and the content of the website). For this purpose, the Client grants the Provider a non-exclusive licence to the extent necessary to operate the Service, for the duration of the contract.
9.2The Client declares that it holds the necessary rights to the content and data provided.
9.3The Client's content and data remain the Client's property.
Article 10 - Personal data protection
10.1When operating the Widget, Otto processes the personal data of End Customers on behalf of the Client. The Client acts as controller and the Provider as processor within the meaning of Article 28 GDPR. The terms of this processing are governed by the Data Processing Agreement (DPA), which forms an integral part of the contract and which the Client accepts together with these Terms.
10.2The processing of the Client's own personal data (account data) is governed by the Privacy Policy.
10.3The current list of sub-processors is published at ottoai.sk.
Article 11 - Availability of the Service and no guarantee of results
11.1The Provider uses reasonable efforts to ensure high availability of the Service, but does not guarantee its uninterrupted operation and is entitled to carry out planned maintenance.
11.2The Service is of an assistive nature. The Provider does not guarantee the achievement of any specific business result (e.g. an increase in sales) or that the outputs of artificial intelligence are error-free. The Client is advised to check the outputs of the Service.
Article 12 - Liability for damage and its limitation
12.1The Provider is liable for damage caused by a breach of its obligations to the extent provided by law, subject to the limitations set out in this Article.
12.2The Provider is not liable for indirect and consequential loss, loss of profit or loss of data, for damage resulting from artificial intelligence outputs that the Client did not check, or for content displayed to End Customers.
12.3The Provider's total aggregate liability to the Client is limited to the amount of the Subscription fees paid by the Client in the 12 months preceding the occurrence of the damage.
12.4The limitations of liability do not apply to the extent that the law does not permit them (in particular in the case of damage caused intentionally or through gross negligence).
Article 13 - Intellectual property
13.1All rights to the Service, the software, the Widget, the protective features and related materials belong to the Provider. The Client acquires a non-exclusive, non-transferable right to use the Service for the duration of the contract.
13.2The Client is not entitled to copy, modify or reverse engineer the Service, or to create derivative works from it, beyond the normal use of the Service.
Article 14 - Confidentiality
14.1The parties undertake to maintain confidentiality regarding the other party's confidential information that they have learned in connection with the contract and not to use it for any purpose other than the performance of the contract.
Article 15 - Force majeure
15.1Neither party is liable for failure to perform its obligations caused by circumstances of force majeure (e.g. third-party infrastructure outages, cyberattacks, natural events).
Article 16 - Changes to the Terms
16.1The Provider is entitled to change these Terms. The Provider will notify the Client of any change in advance, by email or by a notice in the admin panel, no later than 15 days before it takes effect. If the Client does not agree with the change, it is entitled to terminate the contract under Article 8.
Article 17 - Governing law and dispute resolution
17.1The contract and these Terms are governed by the laws of the Slovak Republic.
17.2The courts of the Slovak Republic have jurisdiction to resolve disputes.
Article 18 - Final provisions
18.1Notices are delivered primarily electronically (by email or via the Service's admin panel).
18.2If any provision of these Terms becomes invalid or ineffective, the other provisions remain in force.
18.3These Terms, together with the Data Processing Agreement and the Price List, constitute the entire agreement between the parties.
18.4These Terms take effect on the day they are published at ottoai.sk.
Contact: Otto AI, s. r. o., Veľká okružná 17, 010 01 Žilina, email: podpora@ottoai.sk.